Please read our cancellation, refund and rescheduling policy before confirming your booking.
Customers may request cancellation by contacting us through phone or WhatsApp as soon as possible.
If a booking is cancelled sufficiently in advance, cancellation charges may not apply, depending on the circumstances of the booking.
Bookings cancelled shortly before the scheduled pickup time may be subject to applicable cancellation charges.
If the customer does not arrive at the pickup location and cannot be contacted within a reasonable time, the booking may be treated as a no-show and charges may apply.
Refunds, where applicable, will be processed after verification of the booking details and cancellation request.
Certain bookings, including long-distance trips or premium vehicles, may require an advance payment to confirm the booking.
The applicable amount, if any, will be communicated at the time of booking.
If you need to change your travel date or pickup time, please contact us as early as possible.
A reasonable waiting period is allowed at the pickup location. Additional waiting charges may apply if the delay exceeds the complimentary waiting time.
If our driver is delayed due to traffic, weather or other unavoidable circumstances, we will make every effort to keep you informed and minimize inconvenience.
Policies may be adjusted in exceptional situations such as natural disasters, government restrictions, road closures or other events beyond our reasonable control.
If you have any questions regarding cancellations, refunds or rescheduling, please contact our customer support team by phone or WhatsApp for assistance.
If you have any questions about cancellations, refunds or booking changes, please contact our customer support team.
Villupuram Drop Taxi reserves the right to modify this Cancellation & Refund Policy at any time. The latest version published on this website will apply to future bookings.
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